Terms and Conditions

Our technicians fix computers everyday and as such, we are very aware of the realities of computer fixing, maintenance, setup and installations. Tech Nuts, LLC fixes computers for home users (or business users) and this short document is made to inform you, as a computer user of the realities of computer fixing so that our technicians can provide you with the best possible service. Please read these few pages carefully and don’t hesitate to ask your technician if you are unsure about anything.

Home or Business User

A Home User is a person who uses their computer at home for personal use. This means that you do not have any work or business related files on your computer. A Business User is a person that uses their computer within a work place or within a business situation and has business related files on their computer. We will fix, setup, install or maintain all home user or business user computer(s) for you, but you acknowledge that we do not take any responsibility for any consequential loss which may arise out of damage or destruction of those files which may occur, despite our best efforts.

Computers

Computers are complicated machines and as with anything complicated, things can always go wrong. No matter how much care our technicians take when they are fixing your computer, there is always a chance that something unexpected can happen resulting in the loss of information (data) or damage to hardware. This is especially true if your computer is in a precarious state to begin with.

As such our technicians follow a routine to ensure as far as possible that:

a) You are aware of the choices available to you if there is a chance you will lose the data contained on your computer.
b) You are aware of the computer fix/ solutions.

Essentially, there are two types of problems with computers:

1. Those that originate as a result of faulty hardware; and
2. Those that originate as a result of a software problem.

Hardware

Problems originating from faults within the physical structure of a computer are usually more serious than those created by software errors. If something has gone wrong with your computer’s hardware, then the defective part will most likely need to be replaced. If the defective part contains data (such as a hard drive, CD or Floppy Disk), then there is a high probability that this data has been lost and cannot be recovered. In certain cases, where it may be possible to resurrect your data, and you would like us to try and save it, we may need to take your computer back to our base in order to try and retrieve it.

Please remember that although hardware faults (especially hard drive faults) are potentially the most dangerous to your data, our technicians make no guarantee that they will be able to recover your lost data.

Software

If your problem has arisen as a result of software errors, our technicians always recommend that you perform a backup of all your important data before any fix is attempted. As with hardware, in some cases it is possible that data has been corrupted to the extent that it has been lost.

Software errors are usually only a concern for our technicians if important system data such as files that the operating system uses in order to operate has been affected. Some cases require a fresh start (an event called a “format”) in order for us to leave you with a stable and working computer.

If a format is required, then our technicians will need you to supply them with the installation disks for your operating system (Microsoft Windows XP, Windows Vista etc.) along with its product key. In addition, if there is any other software or devices that you would like our technicians to install in the event of a format, then you will need to provide us with the appropriate installation and product registration keys.

Tech Nuts, LLC can only use original purchased software and / or registration keys.

Privacy and Confidentiality

All information on serviced computers, storage systems or anything seen/observed/ heard during the course of the service job will be held in strict trust and confidence. It will be deemed private and will not be disclosed or used for any purpose unless the owner expressly approves such a disclosure. This may include but not limited to ideas, trade secrets, intellectual property information, formulas, process, product demonstrations, samples, proto-types, brands, patents pending, specifications, trademarks, slogans, market research, financial information and username/ passwords.

Declaration

1. I understand the information provided above and I am aware of the potential loss of data or damage to hardware or software that may occur as a result of my computer fix, setup, installation or any other computer related work.

2. I understand that Tech Nuts, LLC relies on information I have provided them in fixing my computer or to perform any other computer services. I acknowledge that Tech Nuts, LLC will accept no liability for any loss or damage to my computer (including hardware, software and other equipment) which arises out of incorrect or incomplete information provided by me.

3. I understand that Tech Nuts, LLC will perform the computer services with due care and skill, but further acknowledge that the liability of Tech Nuts, LLC for any loss or damage to my computer (including hardware, software and other equipment), however caused, is limited to supplying the service again.

4. I acknowledge that the computer(s) or any other equipment that Tech Nuts, LLC performs computer services on is owned by me. If I am not the owner, I further acknowledge that I have permission from the rightful owner to have the services performed on it.